FAQs

WHEN DO I PAY?

Payment is collected prior to your appointment so the process remains contact-free! When you purchase new tires at JackMobileTire.com, you can schedule your appointment and pay within minutes. For all additonal tire services, you will be sent a link to your cell phone where you can pay with a debit or credit card. If you need to cancel your appointment for any reason, you will be refunded your payment. 

WHAT FORMS OF PAYMENT ARE ACCEPTED?

Credit & Debit cards are the only form of payment accepted. 

WHAT’S THE AVERAGE INSTALLATION TIME FOR FOUR TIRES TO BE INSTALLED?

Installation of each tire typically takes about 15-20 minutes. We will have your vehicle completed by the end of the time slot you have reserved.

HOW SOON CAN I GET MY TIRES INSTALLED?

Please allow 48 hours from the day you book a tire installation appointment to the day we can come to your location to perform the install.

CAN YOU PERFORM THE TIRE INSTALLATION ON ANY TYPE OF GROUND SURFACE?

Vehicles must be parked on level ground, on pavement with room around the vehicle to perform the install. JACK Mobile Tire is committed to the safety of our certified mobile tire technicians, our customers and their vehicles. If a vehicle is not in a safe location to perform the mobile installation, we will ask for the vehicle to be relocated to a safe location. 

HOW MUCH ROOM DO YOU NEED AROUND THE VEHICLE?

Vehicles must have 6′ of clearance on each side so our certified mobile tire technicians can safely raise the vehicle, remove, and install the wheels and tires. Please ensure there is also a space for us to park our mobile tire van (our tire shop on wheels).